Weightmans is a leading law firm with more than 1500 people working across offices in the UK. With a continuously growing innovation team, Weightmans is looking to implement GenAI in the business.
The Challenge
A key challenge in adopting GenAI within law firms is ensuring that legal professionals trust the technology and its outputs in order to achieve the promised efficiencies and benefits. Given the ethical risks, data privacy concerns, and the potential for hallucinations, lawyers, who are often naturally sceptical, must learn to trust the technology while remaining vigilant about its limitations. The law firm aims to understand the role of trust in adoption to guide its professionals to strike a balance, encouraging trust in the technology’s capabilities while fostering awareness of its potential pitfalls.
The SolutionÂ
Weightmans has defined trust as a key driver for adoption and has hired a consultant with expert knowledge on trust as a solution. The consultant, in collaboration with the research team, provided an in-depth review of factors at play that enhance or hamper trust in the technology.
The Results and Impact
By working closely with the consultant, the innovation team gained valuable insights into how to roll out the technology effectively, fostering trust while maintaining a healthy level of caution. One key finding was that having champions within the firm, individuals who serve as knowledge sources and advocates for the technology, can significantly enhance trust and encourage adoption.
Key Takeaways
Trust in the technology is essential for a successful technology adoption and can only be built through testing the technology across various use cases. While trust takes time to develop, it can be easily lost if the technology fails to meet expectations. Having champions and a supportive innovation team helps to maintain and strengthen trust throughout the adoption process.
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